Hire Remote Customer Support Specialists. Fully Managed.
English-speaking customer support professionals from the Philippines - starting at $375/week.
IN SUMMARY
F5 Hiring Solutions places full-time remote customer support specialists from the Philippines for U.S. companies in 7-14 days, starting at $375/week. Tier 1 and Tier 2 support, live chat, email support, and help desk specialists - fully managed by F5.
Start Hiring Customer Support Specialists
Tell us your needs. We respond within 24 hours.
No commitment required. Shortlist ready in 7-14 business days.
What Customer Support Specialists bring
Customer support specialists from F5's Manila hub provide U.S. companies with full-time, dedicated English-speaking support - handling inbound queries, live chat, email tickets, and help desk escalations. All candidates have strong written and spoken English and experience with major support platforms.
Entry
(1-3 years)
Mid-Level
(3-5 years)
Senior / Team Lead
(5+ years)
How F5 Vets Customer Support Specialists
Every professional passes a rigorous multi-stage vetting process before we present them to you.
Technical Screen
Role-specific skills testing and a review of past work samples to confirm hands-on capability.
Skills test and work sampleScenario Interview
Real-world problem scenarios plus an English and communication assessment.
Live interviewBackground Verification
Employment history, reference checks, and identity confirmation.
References and backgroundTime to shortlist
Everything you need. Nothing you don't.
F5 handles the complexity of international hiring so you can focus on building your business.
Full-time exclusively assigned professional
40+ hours per week, working only on your projects
U.S. timezone alignment
4+ hours daily overlap with EST/PST business hours
F5-issued equipment
Company laptop, dual monitors, and all necessary software
Weekly reporting via F5 MyApp
Time tracking, task updates, and performance metrics
HR, payroll & compliance handled
We manage all employment logistics in their home country
Free replacement guarantee
If it's not a fit, we replace at no additional cost
All-inclusive pricing for customer support specialists. Covers salary, HR, compliance, equipment, and F5 management. No hidden fees.
FAQ: Hiring Customer Support Specialists
F5 fills Tier 1 and Tier 2 support agents, live chat operators, email ticket specialists, help desk analysts, technical support representatives, and customer support team leads.
Remote customer support specialists through F5 cost $375-$525 per week, all-inclusive. This compares to $40,000-$55,000/year for a U.S. customer support rep - a 65-75% savings.
Yes. F5 customer support candidates from the Philippines are assessed for written and spoken English proficiency. The Philippines has the highest English proficiency in Asia and a long history of U.S.-facing support roles.
F5 customer support specialists work with Zendesk, Freshdesk, Intercom, Help Scout, Salesforce Service Cloud, HubSpot Service Hub, and other major support platforms. Platform experience is matched during selection.
Yes. F5 has customer support specialists experienced in SaaS product support - handling onboarding questions, feature inquiries, bug escalations, subscription management, and integrating with your product documentation.
Yes. F5 customer support specialists manage omnichannel queues - handling live chat, email, and social media messages concurrently while maintaining response time SLAs.
F5 monitors support quality through We360 activity tracking, regular QA sampling of tickets and chat transcripts, CSAT score monitoring, and weekly performance reports shared with the client.
Yes. F5 can staff multiple shifts to provide extended or 24/7 coverage. Philippines-based agents can cover U.S. overnight and weekend hours, reducing the need for expensive U.S.-based off-hours staff.
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Start Hiring Customer Support Specialists Today
Fill out the form above or book a call. Your shortlist will be ready in 7-14 business days.
Trusted by 250+ U.S. companies since 2017